service

Quality control services

Through continuous improvement of its software and hardware production capabilities and
perfecting inspection methods, SOCMA ensures product quality. The company’s full range of products have passed product type testing by authoritative institutions. Since its establishment, many of the company’s products have been included in government science and technology programs as key projects, and the company has been honored with the title of “High-tech Enterprise”, demonstrating its technological strength and innovation capabilities.

SOCMA possesses advanced production equipment and facilities, including welding robots, CNC cutting machines, CNC machine tools, welding positioners, fully automatic spray workshops and prototype test sites. These key equipment and facilities improve the company’s production capacity and ensure product quality.

Customized services

Personalized Customization – We offer flexible customization of body dimensions, boom length, power types etc. based on your work environments, load capacities and usage needs. Optimized Performance – Customization helps maximize the potential of selected power systems for higher efficiency and lower fuel consumption. Enhanced Comfort – Customized operator interfaces and cabs improve comfort and reduce fatigue.
Added Safety – Custom lighting, alerts or monitoring can be added to enhance operational safety. Reduced Maintenance Costs – High-quality components and easy-to-service designs can be selected to minimize future upkeep costs.
Extended Service Life – Structural enhancements and robust materials during customization can prolong equipment life span.
Aftersales Support – Our expert customization team provides end-to-end service and long-term follow-ups on operation.
Price Advantage – Direct customization from the manufacturer avoids intermediaries for better pricing.

Customized services

Personalized Customization – We offer flexible customization of body dimensions, boom length, power types etc. based on your work environments, load capacities and usage needs. Optimized Performance – Customization helps maximize the potential of selected power systems for higher efficiency and lower fuel consumption. Enhanced Comfort – Customized operator interfaces and cabs improve comfort and reduce fatigue.
Added Safety – Custom lighting, alerts or monitoring can be added to enhance operational safety. Reduced Maintenance Costs – High-quality components and easy-to-service designs can be selected to minimize future upkeep costs.
Extended Service Life – Structural enhancements and robust materials during customization can prolong equipment life span.
Aftersales Support – Our expert customization team provides end-to-end service and long-term follow-ups on operation.
Price Advantage – Direct customization from the manufacturer avoids intermediaries for better pricing.

Service team introduction

SOCMA has a team of experienced engineers who have been in the industry for over 20 years. The team has been at the fore front of technological innovation, and has made a number of achievements in research and development. The company has obtained 5 invention patents, 99 utility model patents, and 7 design patents, with a technology transformation rate of 100%. Over the years, many of the company’s products have been included in government science and technology projects, and have won numerous awards and honors.

In order to further enhance its technological capabilities, the company has collaborated with renowned universities and research institutes, including the Xiamen Equipment Manufacturing Research Center of the Chinese Academy of Sciences, the Fujian (Quanzhou) Advanced Manufacturing Technology Research Institute, Huaqiao University, and Fujian Engineering College. Through these collaborations, the company has actively explored the application and upgrading of advanced technolo gies such as 5G unmanned driving, CVT continuously variable transmission, new energy, pure electric technology, electric control, hydraulic control, planetary transmission, and structural lightweight. At the same time, the company has also fully leveraged its technical advantages and technical reserves in heavy forklifts, telescopic forklifts, electric construction machinery, excavators, and front loaders, to provide strong technical support for the company’s expansion into domestic and over seas markets.

After-sales service

SOCMA’s after-sales service has long been highly acclaimed by users. No matter where users are located, SOCMA’ after-sales service team is able to respond swiftly and provide solutions. This rapid response not only saves users’ time but also makes them feel cared for and valued by SOCMA. In addition to quick response times, SOCMA also emphasizes ensuring parts supply. SOCMA has established multiple parts centers nationally and even overseas, to guarantee users can obtain required parts in a timely manner.

SOCMA possesses a professional service technician team that has undergone systematic training and professional certification, equipping them with abundant after-sales service experience. Whether it’s after-sales service or providing technical training, whether domestically or overseas, SOCMA’ after-sales service team is able to respond promptly and provide solutions. Their professional competence and service attitude have received unanimous praise from users.